SOLUTION
AUTOMATED INVESTIGATION AND RESPONSE HANDLING FOR EMVS ALERTS
Kvinta EMVO Alert Management helps Marketing Authorization Holders (MAHs) reduce the effort required to investigate and respond to EMVS alerts.
The solution integrates the EMVO Alert Management System (AMS Hub) as well as your serialization repository, automatically analyzes alerts, identifies likely causes, and prepares or submits responses based on configurable business rules.
Pain Points
- EMVS alerts require time-consuming manual investigations.
- Teams must gather and verify data across multiple systems before responding.
- Repetitive alert patterns create unnecessary operational workload.
- Response processes are difficult to standardize and scale.
- Manual handling increases response times and the risk of inconsistencies.
- Alert management consumes resources that could be focused on higher-value activities.
SOLUTION
What it does
EMVO AMS INTEGRATION
Retrieves and manages alerts directly through interfacing the EMVO Alert Management System (AMS Hub).
AUTOMATED ALERT ANALYSIS
Investigates alerts using serialization and traceability data from connected Level 4 repositories.
STATUS IDENTIFICATION
Performs predefined checks and pattern analysis to identify possible causes, including potential scanner misconfigurations.
FLEXIBLE RESPONSE AUTOMATION
Applies configurable business rules to either prepare responses for review or submit them automatically.
USER-GUIDED EXCEPTION HANDLING
Allows users to review, adjust, and maintain responses while viewing the relevant pack and status history.
SAP ATTP INTEGRATION SUPPORT
Provides an optional ATTP Add-On to simplify integration and deployment for MAHs using SAP ATTP.
How It Works
- Kvinta retrieves new alerts from the EMVO AMS Hub.
- The solution analyzes each alert using data from the connected serialization repository, including pack statusand additionally linked context data.
- Automated checks and pattern analysis determine the most plausible response to the alert.
- Based on configured rules, Kvinta either:
— prepares a response for user review and approval, or
— automatically submits a response to the AMS Hub. - Users can review investigation results, modify proposed responses, and handle exceptions that require manual attention.
- All alert activities are managed through a centralized user interface, ensuring a consistent and efficient process.
Perfect fit for
Kvinta EMVO Alert Management is designed for:
Marketing Authorization Holders (MAHs) participating in EMVS
Organizations handling significant volumes of EMVS alerts
Companies looking to reduce manual investigations and response management
SAP ATTP customers seeking tighter integration with EMVO AMS
SOLUTION
Key benefits
LESS MANUAL WORK
Reduce manual effort spent on EMVS alert investigations.
FASTER RESPONSES
Accelerate response times through automation.
CONSISTENT HANDLING
Improve consistency and quality of alert handling.
DATA-DRIVEN INVESTIGATION
Leverage existing serialization data to support investigations.
PATTERN-BASED AUTOMATION
Minimize repetitive work caused by recurring alert patterns.
FLEXIBLE AUTOMATION LEVEL
Choose the level of automation that fits your compliance process.
SEAMLESS L4 INTEGRATION
Integrate seamlessly with Kvinta Level 4 and SAP ATTP environments.
Trust and Credibility
REGULATORY COMPLIANCE:live with 25 clients in 6 countries |
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RELIABILITY
 To implement the labeling project, we chose the 3KEYS team and the cloud solution KVINTA. |
As an effective and modern solution, GAC Group chooses Kvinta for warehouse operations in the Middle East. |
Our already long-term partnership with 3KEYS enables us to have smooth supply chain operations under a complex regulatory Track & Trace framework, such as EUTPD, new UK regulations, and others. |
PARTNERSHIPS
Request а demo to see how Kvinta works for your business
BOOK 15-MIN CONSULTATIONFAQ / Common Objections
DOES KVINTA CONNECT DIRECTLY TO THE EMVO AMS HUB?
Yes. Kvinta retrieves EMVS alerts from the EMVO Alert Management System and supports investigation and response handling in one centralized workflow.
WHAT DATA IS USED TO INVESTIGATE AN ALERT?
Kvinta checks serialization and traceability data from the connected Level 4 repository, including pack status, history, and relevant context for the affected product.
CAN RESPONSES BE SUBMITTED AUTOMATICALLY?
Yes. Kvinta can either prepare responses for user review or submit them automatically based on configurable business rules and investigation results.
DO WE NEED TO REPLACE OUR CURRENT LEVEL 4 SYSTEM?
Not necessarily. Kvinta works with Kvinta Level 4 and SAP ATTP, while integration with other Level 4 systems can be assessed upon request.